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Frequently Asked Questions
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1. Who are the persons eligible for duty free shopping
from your warehouse? 2. Who are the Privileged Persons? Please explain. 3. What is Custom’s Pass Book? From where shall I get my Custom’s Pass Book & how? 4. What is quota? How it is determined? How much quota I am entitled for three month’s period? Please provide a table showing the quota allocation as per size of the family. 5. With in how many months I am entitled to buy duty free electronic items after getting my Custom’s Pass Book? 6. What are the items considered as durable and semi-durable? Please provide us with a list of durable and semi-durable items. 7. Can I take home my duty free purchases of durable and semi-durable items after completion of my tenure of job in Bangladesh? If yes, how? 8. What is Tax Exemption Certificate? Who are entitled for this certificate? From where shall I get it? 9. Who is the authorized person to check whether I am entitled for duty free shopping? 10. If I make an online shopping from your warehouse, how shall I perform the Custom’s formalities? Please advise. 11. Is there any duty free shop for travelers or foreign Passport holders? 12. Where shall I get liquor stuff and beer as a foreigner? 13. Is it necessary for the authorized person to take a letter of authority every time? Please provide us with a sample of the Letter of Authority that you will be required. 14. Is it necessary for me to show my Passport at the time of taking delivery of duty free purchases every time? Or subsequently photocopy of the Passport will serve the purpose? 15. What is your mode of payment? Will you accept payment through Credit Cards? 16. Can I return or change any item, if found bad or not up to the standard after taking delivery. 17. Do you make home delivery? 18. Can I take delivery of items after office hours? Please provide me with your time schedule for shopping and collecting of items. 19. What is the location of your warehouse? |
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1. Who are the persons eligible for duty free shopping
from your warehouse? Answer: Diplomats, Expatriate Consultants having contract with the government of Bangladesh under various projects and the Privileged Persons. |
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2. Who are the Privileged Persons? Please explain. Answer: Foreign nationals working in different organizations of the United Nations and world bodies like The World Bank, Asian Development Bank, IMF etc and also foreign aided projects of GOB. |
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3. What is Custom’s Pass Book? From where shall I
get my Custom’s Pass Book & how? Answer: A Custom’s Pass Book which is issued from the Custom’s authority to the Privileged Persons for make an entry after each and every duty free purchase by deducting his/her quota on the Pass Book by the authorized Custom’s Officer. To get a Custom’s Pass Book one has to apply through his/her employers/sponsors to the National Board of Revenue (NBR), government of Bangladesh. |
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4. What is quota? How it is determined? How much quota
I am entitled for three month’s period? Please provide a table showing
the quota allocation as per size of the family. Answer: ‘Quota’ is an amount of particular quantity of duty free items you are allowed to purchase with in three months period of time determined by the authority.A table showing quota allocation as per member of the family is given here for your kind information. |
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5. With in how many months I am entitled to buy duty
free electronic items after getting my Custom’s Pass Book? Answer: The Custom’s Pass Book holder is allowed to buy electronic items within six months of his arrival in Bangladesh. After six months period you will have to procure special permission from the Bond Commissariat under National Board of Revenue (NBR). |
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6. What are the items considered as durable and semi-durable?
Please provide us with a list of durable and semi-durable items. Answer: Durable household items like car, refrigerator, deep-freezer, air conditioner, musicals, furniture etc whether imported or purchased from a warehouse under special permission, within six months of the arrival of the privileged person in Bangladesh will be entered in the Custom’s Pass Book. Valuable antiques, paintings etc will also be entered in the book. Semi-durable and breakable miscellaneous household items like China glassware, dinner set, children’s by-cycle, tool box, bathroom scale etc either imported or purchased from a warehouse under special permission will also be entered in the Custom’s Pass Book. However, it will not be necessary to record by name items not exceeding Tk.1000 in (assessed) value. |
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7. Can I take home my duty free purchases of durable
and semi-durable items after completion of my tenure of job in Bangladesh?
If yes, how? Answer: Yes, you can take your purchases but if you sell or make any gift of your purchases inside Bangladesh, you will have to pay duty and taxes as per existing regulations. |
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8. What is Tax Exemption Certificate? Who are entitled
for this certificate? From where shall I get it? Answer: Only diplomats are entitled for Tax Exemption Certificate to purchase their daily necessities, durable and semi-durable household items, foodstuff, frozen food, liquor stuff, alcoholic& non-alcoholic beverages, beer, toiletries, perfumeries, electronic items etc. The Ministry of Foreign Affairs (MOFA), government of Bangladesh issues this Tax Exemption Certificates to the diplomats according to their requirement and size of the family through their respective Missions. |
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9. Who is the authorized person to check whether I
am entitled for duty free shopping? Answer: There is a Custom’s Officer-in-Charge permanently posted in our warehouse by the government of Bangladesh to look after the entitlement and under his signature our valued clients can purchase duty free items. |
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10. If I make an online shopping from your warehouse,
how shall I perform the Custom’s formalities? Please advise. Answer: To perform the Custom’s formalities during duty free shopping our valued clients will have to visit our warehouse at least once to prove his entitlement and show his/her Passport and other relevant documents to the Custom’s Officer. Then after for subsequent and regular shopping, he/she can send his/her authorized person to collect the shopping items from us. |
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11. Is there any duty free shop for travelers or
foreign Passport holders? Answer: Yes, there are duty free shops in the arrival and departure lounges of the International Airports. |
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12. Where shall I get liquor stuff and beer as a
foreigner? Answer: Liquor stuff and alcoholic beer is restricted in our country. But for foreign travelers and nationals, there is a duty paid shop ‘H. Kabir & Company Limited’ 12, Abbas Garden, Mohakhali Dhaka-1215, from where you can buy those items. |
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13. Is it necessary for the authorized person to
take a letter of authority every time? Please provide us with a sample
of the Letter of Authority that you will be required. Answer: Yes. A sample of a Letter of Authority is given here for your help. |
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14. Is it necessary for me to show my Passport at
the time of taking delivery of duty free purchases every time? Or
subsequently photocopy of the Passport will serve the purpose? Answer: For the first purchase you need to show your Passport and subsequently photocopy of the Passport will serve the purpose. |
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15. What is your mode of payment? Will you accept
payment through Credit Cards? Answer: Mainly we accept Bank cheques from converted accounts in US Dollar and Travelers Cheques (TC). We also accept payment through Visa and Master Cards. But we are not allowed to accept cash either in local or foreign currencies. We also accept foreign Bank cheque with US$10/- per cheque extra as collection charges. |
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16. Can I return or change any item, if found bad
or not up to the standard after taking delivery. Answer: Since it is a specialized duty free shop with Custom’s formalities, we advise our valued clients to check every item before taking delivery. But for the greater interest of our valued clients, sometimes we have to change or substitute items. |
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17. Do you make home delivery? Answer: Sometimes we arrange delivery for heavy electronic items only. |
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18. Can I take delivery of items after office hours?
Please provide me with your time schedule for shopping and collecting
of items. Answer: No, time of delivery depends with the office timings of Custom’s Officer from the government. Our time schedule for shopping and collecting of items is as following:- |
Office Timing: From 9.00 AM to 5.00 PM (Saturday to Thursday) |
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19. What is the location of your warehouse? Answer: Our warehouse is located in 80 Gulshan Avenue, in-between Gulshan Circle-1 and 2, adjacent to the South East Bank. |
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